Delivery
At cake-toppers.eu, we understand that timely delivery is crucial for your celebrations. While we strive to get your custom 3D-printed cake toppers to you as soon as possible, please refer to individual item details for estimated arrival times. These estimates are based on our production schedule and the shipping method selected.
Customs and Import Taxes
As we cater to a global clientele, it’s important to note that international shipping may involve customs and import taxes. Please be aware that buyers are responsible for any customs and import taxes that may apply.
Cancellations
We understand that sometimes plans change, and you may need to cancel your order. We aim to be as accommodating as possible in such situations. You can request a cancellation within 1 hour of making your purchase. This allows us to manage our production schedule effectively and ensures that we can accommodate your request without impacting our workflow.
Returns
We acknowledge that sometimes a product might not meet your expectations or needs. We are committed to ensuring a fair and straightforward return process. Returns are accepted for items in their original condition, unused, unaltered, and undamaged within 14 days. Please be aware that the buyer is responsible for covering the shipping costs for returning the item.
Privacy
We are committed to protecting the privacy and security of our customers and site visitors. This privacy statement explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) in the European Union (EU).
Personal Data Collection
Data We Collect: When you make a purchase from our webshop, we collect personal information such as your name, billing and shipping address, email address, and payment details. We also collect non-personal data like browsing and interaction data through cookies and similar technologies. Purpose of Collection: This information is used to process your orders, manage your account, personalize your shopping experience, and to send you marketing information.
Use of Your Data
Order Processing: We use your information to fulfill orders, process payments, and manage deliveries. Customer Service: We may use your information to respond to your inquiries and provide customer support. Marketing Communications: We send promotional emails about new products, special offers, or other information we think you may find interesting.
Sharing and Disclosure
Third-Party Service Providers: We share information with selected third parties who assist us in running our business, such as payment processors and delivery companies. These partners are obligated to protect your information and cannot use it for other purposes. Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
Data Security
Protecting Your Data: We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure servers. Data Retention: Your personal information is kept only as long as necessary for the purposes stated in this privacy statement or as required by law.
Your Rights
Access and Control: You have the right to access the personal data we hold about you, request corrections, or ask for its deletion. Consent Withdrawal: You can withdraw for marketing communications at any time.
Cookies and Tracking Technology
Use of Cookies: Our website may uses cookies to enhance your experience.
Updates to Our Privacy Statement
We may update this privacy statement from time to time. Any changes will be posted on this page.
Contact Us
For any questions regarding these policies or your personal data, please contact us.